Table of Contents

Dashboard

Niamh Ferns Updated by Niamh Ferns

Dashboard Overview

The Dashboard can be found in your Admin Portal under the Dashboard tab. The dashboard provides you with access to a few key areas:

Profile

Under the profile tab, you can see a brief overview of your time entries, the accounts you've worked on, and some at-a-glance stats for the person currently logged in:

Overview

The Overview page will provide you with a set of Graphs that can be used to get an at-a-glance update on the current state of your service quality. You will see:

  • Unassigned/New/Approved Tickets
  • Fast track & Escalate Tickets
  • Tickets Under Client Responded Status
  • Tickets In Progress
  • Tickets by Priority
  • Service Radar (By tickets idle and by age.)
  • By Tag
  • By Category

You can filter your overview by Account or Queue as well:

Timesheets & Time Entries

Under the Timesheets tab, you'll see a view of your existing time entries, what day they were made, and the related note added for these entries:

You can open an individual entry as well to view the ticket in a new tab or in a side-by-side view:

Under the Time Entries tab, you see a list of your time entries and can filter by date, account, or change the ordering:

How did we do?

File Storage

Accounts

Contact