Getting Started with DeskDirector
DeskDirector Portals
Browser Support
What is the DeskDirector Admin Portal?
What is the DeskDirector Tech Portal
What is the DeskDirector Client Portal?
Desktop Portal
Managing Your Account
Admin Essentials
DeskDirector Features Overview
Logging in to DeskDirector
User Profiles & Profile Pictures
Managing Tickets with DeskDirector
Office Hours
Getting Started with the Solution Library
How Searching Works
Embedding Help Page Media
Get started with the DeskDirector Power Automate Connector
Features
Portal Customization
Forms
Service Catalogue
Communication
Email Connectors
Notifications
Email Notifications
Actionable Messages for Emails
Real-Time Chats
Email Template Engine
Surveys
Broadcasts
Generative AI
DeskDirector with Generative AI
Ticket Summary for TECH Portal
Setting up AI Service Providers
Microsoft Foundry for DeskDirector
Knowledge Bases for AI Assistants
Custom Tools for AI Assistants
AI Assistants in DeskDirector
Advanced
Login & Authentication
Contact Groups
Custom Domains
File Storage
Dashboard
Accounts
Contacts
Approvals
Tags
Task Lists
The Learning Center
Portal Deep Linking
Auditing & Analytics
Microsoft Power Automate
Actions
Solutions
Featured Solution: Teams Ticket Discussion
Power Automate Template Gallery
Featured Solution: Ticket Briefing
Power Automate Administration
DeskDirector Power Platform Connector Reference
Power Automate Connector - Setting up your first flow
Microsoft Teams App
Introducing the DeskDirector for Microsoft Team App
Installing the Microsoft Teams App (Client Mode)
Installing the Microsoft Teams App (TECH Mode)
Setting up Tags for Teams Discussions (TECH Portal)
Branding the DeskDirector Teams App
DeskDirector Teams App Notifications
Contact Groups Integration with Microsoft Teams
Setting up Content Security Policy (CSP)
Advanced topic: Setting up Tech & Client Mode in the same tenancy
Integrating Microsoft Teams with DeskDirector Tech Portal
Smart Alerts for TECH Users
Integrations
Developer Resources
Getting Started
What is the Toki Iti API
API Versions & Routes
Roles & Scopes
Authorization Options
Querying the API
How to Change an Entity Through the API
API Key Authorization
OAuth Fundamentals
Understanding OAuth for Tokity Integrations: Key Concepts
OAuth Authorization Code Flow: How an App Gets Access to Tokity
OAuth App Registration
How to Register an OAuth App to Integrate with Tokity
Choosing an OAuth App Type: Confidential vs. Public Apps and Client Secrets
OAuth Personal Secrets: What They Are and When to Use Them
OAuth Administration
Configuring OAuth Settings in Tokity
Managing OAuth Authorized Sessions and User Consent
Granting OAuth Admin Consent at the Root Level
API Response Control
Uploading Attachments (Ticket API)
The Prefer Header — Overview
Controlling Returned Data (Ticket API)
Controlling Returned Data (Form Result API)
Controlling Returned Data (Workspace API)
Workspace Ordering
How Workspace Ordering Works
Creating and Reordering Workspace Groups
Adding and Reordering Tickets in a Workspace Group
Data Sync & Notifications
Delta API: Tracking Changes Over Time
Webhooks vs. Events — Differences, When to Use Which
Verifying Webhook and Event Payloads (HMAC Signature)
Ticket Widgets
Ticket Widget: Overview
How the Widget Is Requested
Ticket Widget Anatomy and Styling
Ticket Widget Actions: Leading, Secondary and Primary
Ticket Widget: Progress Type
Ticket Widget: List Type
Ticket Widget: Description Type
Ticket Widget: Form Type
Ticket Widget: Control When a Widget Refreshes
Ticket Widget: Form Results and State Across Steps
Ticket Widget: Error Responses and Debugging
Ticket Widget: Building a Multi-Step Request
Glossary
Security
Troubleshooting
Troubleshooting via Web Developer Tools
Permissions & Access - Common Issues
Contact DeskDirector Support
Troubleshooting DeskDirector Connection Issues
Desktop Portal - Common Issues
Contact Impersonation
Approvals - Common Issues
Microsoft Teams App - Common Issues
Email & Email Delivery - Common Issues
Login & Authentication - Common Issues
DeskDirector Desktop App - Installation Issues
Table of Contents
- All Categories
- Microsoft Power Automate
- Power Automate Administration
Power Automate Administration
Updated
by Niamh Ferns
Power Automate Basics
If you are new to Power Automate, there are some high-level concepts that you should be aware of regarding administration. For more in-depth information, please refer to the Microsoft Documentation.
Access & Permissions
- Flows and Solutions belong to an Environment
- Flows are only visible to certain users in an environment
- Owner, usually the creator
- Co-owners, if the owner has shared with other users
- Solutions and any flows inside solutions are visible to everyone who has access to the environment
Power Platform Admin Center
In the Power Platform Admin Center, admins can manage user access to environments and see a list of all flows that belong to that environment. To see this list, select an environment, then click on 'Flows' under the 'Resources' section.

In the list of flows, if you see any that have no owner, this usually indicates they may be part of a solution. In the image below, the first four in the list are solution-aware flows, whereas the bottom four - owned by the Demo account - are just regular flows. It is also possible to add co-owners to flows as an admin. Click on the menu (three vertical dots), then 'Share'.

How do I access one of the flows in the list?
Regular Flows
To see a regular flow, navigate to 'My flows'.
- If you are the owner, select the 'Cloud flows' tab
- If you are a co-owner, select the 'Shared with me' tab

Solution-aware Flows
Components (which include flows) inside solutions become available to any other solution in the environment. This means that a solution-aware flow could be referenced in multiple solutions, but the solutions point to a single instance of the flow.
To see a solution-aware flow, navigate to 'Solutions', then to any solution that references the flow. There is currently no way to view a list of solutions that reference a particular flow, so you will need to manually look through each solution to see if there is a reference. In all of our solution templates, all components are prefixed with the solution name and are only used within that solution - there are no dependencies on any other solutions.
There is, however, a way to see a consolidated list of all solution components within an environment by viewing the 'Default Solution'.


How do I uninstall a flow or Solution?
Flow
- Open the flow and select Delete
- If it's a shared flow (i.e you are a co-owner), you will be deleting the original flow, not a copy of it.
Solution
- If you have a managed Solution, just delete it from your environment. It should remove all Solution components from the environment cleanly. Solution template downloads from our template gallery and also any KB pages should be of managed type.
- If you have an unmanaged Solution (maybe an early template version obtained from us), deleting the Solution will not remove the components. You will need to navigate to the Default Solution, find, and delete the components from the environment manually.
- How to tell if a Solution is managed or unmanaged:
- During Solution import

- In Solutions list overview

- During Solution import