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Pricing & Subscription Plans

Niamh Ferns Updated by Niamh Ferns

Pricing Overview

DeskDirector currently has three subscription tiers that customers can choose from:

  • Silver
  • Gold
  • Platinum

You can read more on what is included in these tiers on our pricing page!

For those unsure of a tier to choose or for those just wanting to see if DeskDirector will work for your environment, please feel free to sign up and make use of the 14-day free trial! If you find DeskDirector is not working for you, you can cancel at any time.

Contact Limits

For precious metals plans, the contact count is set as the total number of contacts in DeskDirector

This includes all contacts, regardless of native or synced from another system.

A contact will be counted regardless of activity. If it is in the system, it will add to the count.

This differs from legacy plans, where we only counted active users.

This change was made to reflect the needs of larger businesses, while remaining affordable for our existing customer base. We since introduced a much higher base contact count and made the incremental pricing simpler.

Plan

Base count

Extra Contacts

Silver

15,000

+100,000 at $500/month

Gold

15,000

+100,000 at $500/month

Platinum

20,000

+100,000 at $500/month

This pricing gives three clear outcomes:

  1. The higher base count will comfortably cover the large majority of DeskDirector customers
  2. With 20,000+ contacts, a $500/month additional charge is reasonable
  3. Removes bill shock related to usage of contacts
For all three plans, contact upgrades are in units of 100k, currently priced at $500 per month.

So, in order to increase from 15k-20k, the best path is to upgrade your plan.

In all circumstances, > 20k contacts will cost an extra $500 per month, but will provide coverage up to 115k contacts.

Pricing History

Before the switch to the Precious Metals plans (Silver, Gold and Platinum) in early 2021, the plans available were the Essential and Dynamic Plan. You can find what was included in these tiers below.

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