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Getting Started with DeskDirector
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What is the DeskDirector Admin Portal?
What is the DeskDirector Tech Portal
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Featured Solution: Teams Ticket Discussion
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Introducing the DeskDirector for Microsoft Team App
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Setting up Tags for Teams Discussions (TECH Portal)
Branding the DeskDirector Teams App
DeskDirector Teams App Notifications
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Setting up Content Security Policy (CSP)
Advanced topic: Setting up Tech & Client Mode in the same tenancy
Integrating Microsoft Teams with DeskDirector Tech Portal
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Integrations
Developer Resources
Getting Started
What is the Toki Iti API
API Versions & Routes
Roles & Scopes
Authorization Options
Querying the API
How to Change an Entity Through the API
API Key Authorization
OAuth Fundamentals
Understanding OAuth for Tokity Integrations: Key Concepts
OAuth Authorization Code Flow: How an App Gets Access to Tokity
OAuth App Registration
How to Register an OAuth App to Integrate with Tokity
Choosing an OAuth App Type: Confidential vs. Public Apps and Client Secrets
OAuth Personal Secrets: What They Are and When to Use Them
OAuth Administration
Configuring OAuth Settings in Tokity
Managing OAuth Authorized Sessions and User Consent
Granting OAuth Admin Consent at the Root Level
API Response Control
Uploading Attachments (Ticket API)
The Prefer Header — Overview
Controlling Returned Data (Ticket API)
Controlling Returned Data (Form Result API)
Controlling Returned Data (Workspace API)
Workspace Ordering
How Workspace Ordering Works
Creating and Reordering Workspace Groups
Adding and Reordering Tickets in a Workspace Group
Data Sync & Notifications
Delta API: Tracking Changes Over Time
Webhooks vs. Events — Differences, When to Use Which
Verifying Webhook and Event Payloads (HMAC Signature)
Ticket Widgets
Ticket Widget: Overview
How the Widget Is Requested
Ticket Widget Anatomy and Styling
Ticket Widget Actions: Leading, Secondary and Primary
Ticket Widget: Progress Type
Ticket Widget: List Type
Ticket Widget: Description Type
Ticket Widget: Form Type
Ticket Widget: Control When a Widget Refreshes
Ticket Widget: Form Results and State Across Steps
Ticket Widget: Error Responses and Debugging
Ticket Widget: Building a Multi-Step Request
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Contact DeskDirector Support
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Email & Email Delivery - Common Issues
Login & Authentication - Common Issues
DeskDirector Desktop App - Installation Issues
Getting Started
What is the Toki Iti API
Tokity is our ITSM (IT Service Management) platform. It provides a RESTful API that lets you integrate with and extend your Tokity instance. Tokity is a single-tenant system — each customer's data is…
API Versions & Routes
Version history. Our API is currently on v4 , which is what all new integrations should use. Earlier versions come from our previous product, DeskDirector: Version Status Notes v1 Retired No longer a…
Roles & Scopes
Access to the Toki Iti API is controlled by two layers working together: an agent's role , and — when accessing the API via API key or OAuth — scopes. Roles define what a person can do inside our UI;…
Authorization Options
There are two ways to authorize access to the Toki Iti API: API keys and OAuth. Both let you control access using scopes , but they differ in how they're set up, managed, and monitored. API Key. API…
Querying the API
Most collection endpoints in v4 support filtering, searching, and ordering through a single POST request. Rather than a dedicated query language, you send a JSON payload describing what you want — in…
How to Change an Entity Through the API
Before writing any code, it helps to be clear about what kind of change you're making. The API supports several distinct operations, and picking the right one matters: Update a property – change the…
